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Complaints - How to voice your concerns


Complaints Handling - EU

Raising a Complaint

The Complaints team can be contacted as follows:

Customers Complaints
PFS Card Services Ireland Limited
Second Floor,
La Vallee House,
Upper Dargle Road,
Co. Wicklow A98 W2H9

[email protected]

Complaint Resolution

We endeavour to resolve your complaint within 15 business days of receipt. In exceptional circumstances, we shall provide an acknowledgment of your complaint within 15 business days with an explanation for the delay, with a full response provided within 35 business days.

We seek to resolve all complaints promptly and fairly. However, if you are dissatisfied with the response or we have not issued a full response within 35 business days, you can contact the The Financial Services and Pensions Ombudsman (FSPO).

Financial Services and Pensions Ombudsman (FSPO)

The FSPO is an independent dispute-resolution service which deals with complaints relating to financial services products.

Please note: The FSPO will only consider your complaint once you have tried to resolve it with us, so please take up your concerns with us first so we can do all we can to help.

The FSPO can be contacted in the following ways:

Financial Services and Pensions Ombudsman
Lincoln House,
Lincoln Place,
Dublin 2, D02 VH29

Tel: +353 1 567 7000

Email: [email protected]

European Online Dispute Resolution

The European Online Dispute Resolution platform is provided by the European Commission and enables consumers who purchase products or services online to access independent dispute resolution tools.

The Online Dispute Resolution platform can be accessed here.