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PFS are hiring!

We are always keen to hear from talented professionals looking for a new challenge. If you are interested in joining a growing company with a fast paced working environment then why not get in touch? Send a CV and a covering letter to [email protected] explaining why you think you should be considered for a role at PFS.

Of particular interest to us are applicants from the following fields:

  • Project managers
  • Multilingual customer service agents
  • Marketing
  • Reconciliation and Finance
  • ASP.NET developers

Current available positions:

Click/tap on a job title to view details of the role.

 

Job Title: Account Manager – Finnish Programmes

Job Summary

The Account Management team is responsible for managing the overall relationships with PFS clients, acting as a point of escalation for all issues and as the point of contact for programme expansion.  The Account Manager will need to develop a good understanding of all aspects of our Finnish programmes.

Job Description

Duties of the Account Manager include:

  • Responsible for developing, maintaining and enhancing client relationships
  • Point of contact and escalation for clients - act as the key interface between the customer and all relevant internal teams monitoring the resolution of issues and working with teams to identify root cause and drive performance improvement.
  • Raising support tickets and change requests on behalf of Clients, monitoring and reporting back progress
  • Ensure the Client base is kept informed of business issues and developments
  • Assisting the commercial team with RFP’s and tendering where necessary
  • Provision of regular service level reports to Clients
  • Create and manage regular reporting of client activities such as financial performance compared to goals; trends and profitability analysis; and other performance metrics.
  • Work with internal teams such as Marketing, Product, and Sales to develop and deliver new ideas and product enhancements are properly communicated to the correct teams.
  • Work directly with third parties to support client infrastructure, platforms and processes – such as the card processors, fulfilment houses, and schemes.
  • Representing the firm at Industry events and conferences

Requirements of the role:

  • Ability to communicate, both written and verbal, at all levels in both English and Finnish with Swedish an advantage
  • Previous experience in Account Management
  • Relationship building skills and ability to remain calm under pressure essential
  • Background in Financial Services
  • Comfortable with technology
  • Highly self-motivated

Reporting

Head of Account Management

 

 

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The candidate must effectively and professionally lead large scale Digital enablement and Tokenisation projects delivering products satisfactory to the client and end-users on time and within budget.
The right candidate will be a skilled, resourceful and experienced project manager, a strong and confident communicator and proactive in their attitude towards their work. The working environment is fast paced and project managers may be responsible for a number of projects in varying stages of the development process at any given time. Excellent time management, attention to detail, prioritisation skills are imperative. The ability to multitask is critical.
Must demonstrate specific knowledge across digital enablement and tokenisation, with experience across both secure element and cloud based (HCE) implementations. Experience working with Mastercard Digital Enablement Services (MDES) would be a key advantage.
The Project manager will be expected to lead the end to end implementation and delivery of digital enablement projects working with the client, internal teams, the processor and Mastercard.


Duties and Responsibilities
•    Delivery of prepaid payment solutions through the life cycle of the project from draft phase to finished product with a special focus on Digitisation, tokenisation and enablement projects.
•    Implement a good communications strategy within the project to ensure that all stakeholders are regularly briefed
•    Taking ownership of project targets and deliverables
•    Liaising with various stakeholders including clients, issuing banks, vendors, third party supplier, networks (MasterCard and Visa) and third party suppliers
•    Oversee all administrative, approval and sign off processes
•    Liaising with internal teams including software developers, graphic designers, customer service agents, financial controllers and senior management
•    Produce scope of works and project plan as per the clients requirements
•    Assessment of risks to successful delivery of tasks
•    Determine resource allocation and prioritization

Essential skills:
•    Educated to degree level or above
•    Experience with digitisation, tokenisation and enablement projects across secure element and cloud based implementations
•    Experience working with implementations on Android Pay, Apple Pay and Samsung Pay wallets would be advantageous
•    Should demonstrate knowledge of digital payment channels and frameworks and specific experience on MDES would be preferable.
•    Experience of the payments/e-commerce industry
•    Demonstrable experience of managing multiple projects at one time of varying size, complexity, value and urgency.
•    Ability to grasp new technologies quickly
•    Evidence of a track record of successful project management
•    Excellent communication, interpersonal, and presentation skills
•    Familiarity with project management tools and financial systems
•    Proven ability to work independently or as part of a team
•    Demonstrable time management skills
•    Must be tenacious and self-motivated with the ability to encourage others and drive issues to a resolution

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Job description

An experienced Business Development Manager required to continue the rapid growth of Prepaid Financial Services. This will be achieved by:

  • Keeping abreast of FinTech and Payment trends and disruptors and feeding same into EMS strategy.
  • Proactively research, qualify and generate leads with merchants and partners internationally.
  • Understanding our value proposition, and how this best fits with merchant/partner requirements.

 

Skills and Experience:

  • Proven experience in The Payments Industry is essential.
  • Excellent understanding of eCommerce, m-commerce, POS acquiring, e-wallets and e-money covering new and existing business development.
  • Very familiar with payment solutions, within verticals, local payment options across Europe, and an understanding of the Regulatory and Compliance requirements in these markets.
  • Planning & Delivery Proven ability to hunt for new business; with excellent experience of the full sales life cycle.
  • The successful candidate must have experience within the Payments industry, a knowledge of the Prepaid Industry is a definite advantage.
  • Strong communication skills, including the ability to professionally and concisely communicate (in writing and verbally) complex legal and business issues with senior staff both inside and outside the company.
  • Project and/or Payments Product development.
  • Excellent organisational and prioritization abilities. You must be comfortable working in a fast-paced environment and demonstrate the ability to successfully manage frequent changes in priorities, deadlines, and workload.
  • Anticipate and be responsive to customer/client requirements . A proactive, logical, quick-thinker with a strong work ethic, excellent time management skills; good attention to detail; be personable and professional.
  • The individual must have an excellent understanding of most relevant contracting principles and experience applying this knowledge to contracting activities. The individual will be familiar with the local contracting practices in European countries.
  • Experience in Payments Space would be a distinct advantage.
  • Any additional languages would be an advantage.

 

Qualifications

  • BSc / B.A Degree in Business.

 

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